Sentiment Analysis of Nepali COVID19 Tweets Using NB, SVM AND LSTM
Volume-3 | Issue-3
Deniable Authentication Encryption for Privacy Protection using Blockchain
Volume-3 | Issue-3
Blockchain-Enabled Federated Learning on Kubernetes for Air Quality Prediction Applications
Volume-3 | Issue-3
Smart Fashion: A Review of AI Applications in Virtual Try-On & Fashion Synthesis
Volume-3 | Issue-4
Hybrid Parallel Image Processing Algorithm for Binary Images with Image Thinning Technique
Volume-3 | Issue-3
Smart Medical Nursing Care Unit based on Internet of Things for Emergency Healthcare
Volume-3 | Issue-4
QoS-aware Virtual Machine (VM) for Optimal Resource Utilization and Energy Conservation
Volume-3 | Issue-3
Probabilistic Neural Network based Managing Algorithm for Building Automation System
Volume-3 | Issue-4
Fusion based Feature Extraction Analysis of ECG Signal Interpretation - A Systematic Approach
Volume-3 | Issue-1
Multi-scale CNN Approach for Accurate Detection of Underwater Static Fish Image
Volume-3 | Issue-3
Real Time Anomaly Detection Techniques Using PySpark Frame Work
Volume-2 | Issue-1
Deniable Authentication Encryption for Privacy Protection using Blockchain
Volume-3 | Issue-3
Smart Fashion: A Review of AI Applications in Virtual Try-On & Fashion Synthesis
Volume-3 | Issue-4
Sentiment Analysis of Nepali COVID19 Tweets Using NB, SVM AND LSTM
Volume-3 | Issue-3
Audio Tagging Using CNN Based Audio Neural Networks for Massive Data Processing
Volume-3 | Issue-4
Frontiers of AI beyond 2030: Novel Perspectives
Volume-4 | Issue-4
Smart Medical Nursing Care Unit based on Internet of Things for Emergency Healthcare
Volume-3 | Issue-4
Early Stage Detection of Crack in Glasses by Hybrid CNN Transformation Approach
Volume-3 | Issue-4
ARTIFICIAL INTELLIGENCE APPLICATION IN SMART WAREHOUSING ENVIRONMENT FOR AUTOMATED LOGISTICS
Volume-1 | Issue-2
Deep Convolution Neural Network Model for Credit-Card Fraud Detection and Alert
Volume-3 | Issue-2
Volume - 6 | Issue - 1 | march 2024
Published
13 February, 2024
Due to its large client base, the IT industry generates enormous amounts of data every day. Business experts and decision-makers stressed that keeping current clients is less expensive than acquiring new ones. Business analysts and customer relationship management (CRM) analysts must understand the causes of customer attrition as well as the patterns of behavior found in the data of these clients. This research is a comprehensive study about churn prediction in IT industry it also suggests a churn prediction model to identify consumer churn and provide the reasons behind customer churn in the IT industry by employing clustering and classification algorithms. Information gain and correlation attribute ranking filters are used in feature selection. One of the CRM's most important tasks is to create retention strategies that work to keep customers from leaving. The study intends to create a model that can effectively identify the primary reasons behind customer churn. This model is likely to use various techniques, such as analyzing customer behavior, preferences, or other relevant data, to identify patterns or characteristics associated with churn and segment the churning customers based on groups in order to retain the customers based on the specific characteristics or behaviors they share within their respective groups. The main aspect of the study is to identify the challenges in the existing methods that are used in churn prediction and suggest a model to improve churn prediction and elude churn effectively.
KeywordsAssociation Rule Mining Customer Segmentation Market Analysis IT Sector
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