Efficiency and Effectiveness of Feedback Management in E-Commerce using Machine Learning Algorithm. Journal of Information Technology and Digital World, [S. l.], v. 5, n. 4, p. 341–351, 2023. DOI: 10.36548/jitdw.2023.4.001. Disponível em: https://irojournals.com/itdw/article/view/1389. Acesso em: 18 mar. 2026.