S., Subashini; S., Karthiga; R., Mahalakshmi; S., Oviya; S., Karthika. An Intelligent NLP-Driven Framework for Automated Petition Analysis and Grievance Management. Journal of Information Technology and Digital World, [S. l.], v. 8, n. 3, p. 210–223, 2026. DOI: 10.36548/jitdw.2026.3.006. Disponível em: https://irojournals.com/itdw/article/view/2364. Acesso em: 12 oct. 2026.