S. S., K. S., M. R., O. S., and K. S., “An Intelligent NLP-Driven Framework for Automated Petition Analysis and Grievance Management”, J. Inf. Technol. Digit. World, vol. 8, no. 3, pp. 210–223, Jul. 2026, doi: 10.36548/jitdw.2026.3.006.