Impact of Social Media Marketing Activities on Consumer Preferences for Kitchen Tools and Equipment
PDF
PDF

How to Cite

Ahmed, Wafa Hamid Abdelrahman Mohamed. 2025. “Impact of Social Media Marketing Activities on Consumer Preferences for Kitchen Tools and Equipment”. Journal of Ubiquitous Computing and Communication Technologies 7 (3): 257-71. https://doi.org/10.36548/jucct.2025.3.002.

Keywords

— Social Media Marketing Activities (SMMA)
— Consumer Preferences
— Purchase Decision
— Kitchen Tools
— Kitchen Equipment
Published: 30-09-2025

Abstract

It also states the growing influence of Social Media Marketing Activities (SMMAs) on the buying behavior of customers in the kitchen equipment and tools industry. With more customers making online purchases, marketing activities have to be re-engineered in a bid to keep abreast of changing demands. This exploratory case study conducted a survey of 214 consumers to analyze the impact of five dimensions of social media marketing activities (SMMAs), namely entertainment, interactivity, trendiness, electronic word-of-mouth (e-WOM), and customization, on consumer engagement, trust, and kitchen tools and equipment selection. Embedded in the Elaboration Likelihood Model (ELM), Social Presence Theory, and the Theory of Planned Behavior (TPB), this study develops and tests a conceptual model linking SMMAs to phases of the consumer decision process. Results show that effective utilization of SMMAs reinforces brand awareness, loyalty, and positive consumption behavior. The study contributes by extending theories of persuasion and engagement to the kitchenware sector and offering practical recommendations for marketers operating on social networking websites within competitive consumer markets.

References

  1. Aaker, D.A., 1996. Building Strong Brands. New York: Free Press.
  2. Athnikar, H., 2023. The impact of social media on consumer behavior: Kitchen utensils and equipment sector. Journal of Marketing Insights, 15(2), 45–60.
  3. Belch, G.E. and Belch, M.A., 2020. Advertising and Promotion: An Integrated Marketing Communications Perspective. 12th ed. New York: McGraw-Hill.
  4. Dehghani, M. and Turner, J., 2015. Impact of social media marketing activities on brand image and consumer behavior. Journal of Retailing and Consumer Services, 22(1), 123–131.
  5. Godey, B., Manthiou, A., Pederzoli, D., Rokka, J., Aiello, G., Donvito, R. and Singh, R., 2016. Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior. Journal of Business Research, 69(12), 5833–5841.
  6. Gruen, T.W., Osmonbekov, T. and Czaplewski, A.J., 2006. eWOM: The impact of customer-to-customer online know-how exchange on customer value. Journal of Business Research, 59(4), 449–456.
  7. Han, T.-I. and Stoel, L., 2017. Theory of Reasoned Action (TRA) and Theory of Planned Behavior (TPB) in marketing research. Journal of Consumer Behaviour, 16(3), 245–258.
  8. Hudson, S., Huang, L., Roth, M.S. and Madden, T.J., 2015. The influence of social media interactions on consumer-brand relationships: A three-country study of brand perceptions and eWOM. International Journal of Research in Marketing, 32(1), 31–44.
  9. Jamil, K., et al., 2022. Social media marketing and consumer engagement: Evidence from digital platforms. International Journal of Marketing Studies, 14(3), 77–91.
  10. Kaplan, A.M. and Haenlein, M., 2010. Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59–68.
  11. Kim, A.J. and Ko, E., 2012. Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand. Journal of Business Research, 65(10), 1480–1486.
  12. Kohli, A.K. and Jaworski, B.J., 1990. Market orientation: The construct, research propositions, and managerial implications. Journal of Marketing, 54(2), 1–18.
  13. Mangold, W.G. and Faulds, D.J., 2009. Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357–365.
  14. Muntinga, D.G., Moorman, M. and Smit, E.G., 2011. Introducing COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising, 30(1), 13–46.
  15. Naaman, M., Becker, H. and Gravano, L., 2011. Hip and trendy: Characterizing emerging trends on Twitter. Journal of the American Society for Information Science and Technology, 62(5), 902–918.
  16. Nuseir, M., 2019. Social media marketing and consumer purchase behavior: An empirical analysis. International Journal of Marketing Research, 61(2), 157–172.
  17. Petty, R.E. and Cacioppo, J.T., 1980. Communication and Persuasion: Central and Peripheral Routes to Attitude Change. New York: Springer.
  18. Rahaman, M.A., et al., 2022. Information Adoption Model in social media marketing: A consumer perspective. Journal of Interactive Marketing, 57, 25–38.
  19. Sano, T., 2015. Social media marketing activities: Conceptualization and measurement. Journal of Marketing Management, 31(7-8), 819–844.
  20. Seo, E.J. and Park, J., 2018. Effect of social media marketing activities on brand equity and consumer behavior. Asia Pacific Journal of Marketing and Logistics, 30(1), 49–65.
  21. Sheikh Qazzafi, A., 2019. Consumer decision-making stages: An analysis of factors influencing product choice. International Journal of Consumer Studies, 43(6), 591–602.
  22. Short, J., Williams, E. and Christie, B., 1976. The Social Psychology of Telecommunications. London: Wiley.
  23. Sokolova, K., et al., 2024. Food-related social media exposure and home cooking behavior: Implications for consumer preferences. Journal of Consumer Behaviour, 23(1), 45–61.
  24. Solomon, M.R., 2018. Consumer Behavior: Buying, Having, and Being. 12th ed. London: Pearson.
  25. Song, H., Wang, X., Wang, R. and Zhou, H., 2015. The effects of social media entertainment on consumer decision-making. Journal of Retailing and Consumer Services, 24, 42–49.
  26. Zhang, M. and Shi, G., 2022. Social presence theory in online marketing: Building consumer trust and engagement. Journal of Marketing Communications, 28(4), 398–416.
  27. Zhu, D. and Chen, L., 2015. Customization in social media marketing: Effects on engagement and loyalty. Journal of Interactive Advertising, 15(2), 81–92.