A Review on Finding Efficient Approach to Detect Customer Emotion Analysis using Deep Learning Analysis
PDF

Keywords

Deep learning
sentiment analysis

How to Cite

Kottursamy, Kottilingam. 2021. “A Review on Finding Efficient Approach to Detect Customer Emotion Analysis Using Deep Learning Analysis”. Journal of Trends in Computer Science and Smart Technology 3 (2): 95-113. https://doi.org/10.36548/jtcsst.2021.2.003.

Abstract

The role of facial expression recognition in social science and human-computer interaction has received a lot of attention. Deep learning advancements have resulted in advances in this field, which go beyond human-level accuracy. This article discusses various common deep learning algorithms for emotion recognition, all while utilising the eXnet library for achieving improved accuracy. Memory and computation, on the other hand, have yet to be overcome. Overfitting is an issue with large models. One solution to this challenge is to reduce the generalization error. We employ a novel Convolutional Neural Network (CNN) named eXnet to construct a new CNN model utilising parallel feature extraction. The most recent eXnet (Expression Net) model improves on the previous model's inaccuracy while having many fewer parameters. Data augmentation techniques that have been in use for decades are being utilized with the generalized eXnet. It employs effective ways to reduce overfitting while maintaining overall size under control.

PDF

References

Smys, S., and Wang Haoxiang. "Naïve Bayes and Entropy based Analysis and Classification of Humans and Chat Bots." Journal of ISMAC 3, no. 01 (2021): 40-49.

Li, S.; Deng,W. Reliable Crowdsourcing and Deep Locality-Preserving Learning for Unconstrained Facial Expression Recognition. IEEE Trans. Image Process. 2019, 28, 356–370.

Valanarasu, Mr R. "Comparative Analysis for Personality Prediction by Digital Footprints in Social Media." Journal of Information Technology 3, no. 02 (2021): 77-91.

Li, S.; Deng,W. Deep Facial Expression Recognition: A Survey. arXiv 2018, arXiv:1804.08348.

Manoharan, J. Samuel. "Capsule Network Algorithm for Performance Optimization of Text Classification." Journal of Soft Computing Paradigm (JSCP) 3, no. 01 (2021): 1-9.

Yang, H.; Han, J.; Min, K. A Multi-Column CNN Model for Emotion Recognition from EEG Signals. Sensors 2019, 19, 4736. doi:10.3390/s19214736.

Kumar, T. Senthil. "Construction of Hybrid Deep Learning Model for Predicting Children Behavior based on their Emotional Reaction." Journal of Information Technology 3, no. 01 (2021): 29-43.

Mehta, D.; Siddiqui, M.F.H.; Javaid, A.Y. Recognition of Emotion Intensities Using Machine Learning Algorithms: A Comparative Study. Sensors 2019, 19, 1897. doi:10.3390/s19081897.

Karunakaran, P., and Yasir Babiker Hamdan. "Early Prediction of Autism Spectrum Disorder by Computational Approaches to fMRI Analysis with Early Learning Technique." Journal of Artificial Intelligence 2, no. 04 (2020): 207-216.

Burkert, P.; Trier, F.; Afzal, M.Z.; Dengel, A.; Liwicki, M. DeXpression: Deep Convolutional Neural Network for Expression Recognition. arXiv 2015, arXiv:1509.05371.

Tripathi, Milan. "Analysis of Convolutional Neural Network based Image Classification Techniques." Journal of Innovative Image Processing (JIIP) 3, no. 02 (2021): 100-117.

Agrawal, A.; Mittal, N. Using CNN for facial expression recognition: A study of the effects of kernel size and number of filters on accuracy. Visual Comput. 2019, 2, 405–412.

Vijayakumar, T., and Mr R. Vinothkanna. "Efficient Energy Load Distribution Model using Modified Particle Swarm Optimization Algorithm." Journal of Artificial Intelligence 2, no. 04 (2020): 226-231.

Lopes, A.T.; de Aguiar, E.; Souza, A.F.D.; Oliveira-Santos, T. Facial expression recognition with Convolutional Neural Networks: Coping with few data and the training sample order. Pattern Recognit. 2017, 61, 610–628.

Sivaganesan, D. "Novel Influence Maximization Algorithm for Social Network Behavior Management." Journal of ISMAC 3, no. 01 (2021): 60-68.

Glorot, X.; Bordes, A.; Bengio, Y. Deep Sparse Rectifier Neural Networks. In Proceedings of the Fourteenth International Conference on Artificial Intelligence and Statistics, Lauderdale, FL, USA, 11–13 April 2011; pp. 315–323.

Suma, V. "Community Based Network Reconstruction for an Evolutionary Algorithm Framework." Journal of Artificial Intelligence 3, no. 01 (2021): 53-61.

Arriaga, O.; Valdenegro-Toro, M.; Plöger, P. Real-time Convolutional Neural Networks for Emotion and Gender Classification. arXiv 2017, arXiv:1710.07557.

Jain, D.K.; Shamsolmoali, P.; Sehdev, P. Extended deep neural network for facial emotion recognition. Pattern Recognit. Lett. 2019, 120, 69–74.

Liu, K.; Zhang, M.; Pan, Z. Facial Expression Recognition with CNN Ensemble. In Proceedings of the 2016 International Conference on Cyber worlds (CW), Chongqing, China, 28–30 September 2016; pp. 163–166.

Tautkute, I.; Trzcinski, T. Classifying and Visualizing Emotions with Emotional DAN. arXiv 2018, arXiv:1810.10529.

Li, S.; Deng,W. Deep Facial Expression Recognition: A Survey. arXiv 2018, arXiv:1804.08348.

Sang, D.V.; Van Dat, N.; Thuan, D.P. “Facial expression recognition using deep convolutional neural networks” In Proceedings of the 2017 9th International Conference on Knowledge and Systems Engineering (KSE), Hue, Vietnam, 19–21 October 2017; pp. 130–135. doi:10.1109/KSE.2017.8119447.

Agrawal, A.; Mittal, N. Using CNN for facial expression recognition: A study of the effects of kernel size and number of filters on accuracy. Visual Comput. 2019, 2, 405–412.

Shao, J.; Qian, Y. Three convolutional neural network models for facial expression recognition in the wild. Neurocomputing 2019, 355, 82–92.

Mehta, D.; Siddiqui, M.F.H.; Javaid, A.Y. Recognition of Emotion Intensities Using Machine Learning Algorithms: A Comparative Study. Sensors 2019, 19, 1897. doi:10.3390/s19081897.

Bindhu, V., and G. Ranganathan. "Effective Automatic Fault Detection in Transmission Lines by Hybrid Model of Authorization and Distance Calculation through Impedance Variation." Journal of Electronics 3, no. 01 (2021): 36-48.

Kulkarni, Tanay, Purnima Mokadam, Jnanesh Bhat, and Kailas Devadkar. "Potential customer classification in customer relationship management using fuzzy logic." In International conference on innovative data communication technologies and application, pp. 67-75. Springer, Cham, 2019.

Rasikannan, L., P. Alli, and E. Ramanujam. "Improved Feature Based Sentiment Analysis for Online Customer Reviews." In International Conference on Innovative Data Communication Technologies and Application, pp. 148-155. Springer, Cham, 2019.

Chacko, Anna Mariam, Bhuvanapalli Aditya Pranav, Bommanapalli Vijaya Madhvesh, and A. S. Poornima. "Customer Lookalike Modeling: A Study of Machine Learning Techniques for Customer Lookalike Modeling." In Intelligent Data Communication Technologies and Internet of Things: Proceedings of ICICI 2020, pp. 211-222. Springer Singapore, 2021.

Khedkar, Sujata, and Subhash Shinde. "Linguistic Feature-Based Praise or Complaint Classification from Customer Reviews." In International Conference on Intelligent Computing, Information and Control Systems, pp. 470-481. Springer, Cham, 2019.

Vargas, Jesus, Nelson Alberto, and Oswaldo Arevalo. "Algorithms for Decision Making Through Customer Classification." In Proceedings of International Conference on Intelligent Computing, Information and Control Systems, pp. 535-542. Springer, Singapore, 2021.

Mohan, JS Shyam, Hanumath Sreeman Vedantham, Venkata Chakradhar Vanam, and Nagendra Panini Challa. "Product Recommendation Systems Based on Customer Reviews Using Machine Learning Techniques." In Data Intelligence and Cognitive Informatics, pp. 267-286. Springer, Singapore, 2021.